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Healthcare Services

We approach care coordination services holistically by helping clients access medical assistance, mental health resources, substance use treatment, and health insurance enrollment.

Healthcare Services

We approach care coordination services holistically by helping clients access medical assistance, mental health resources, substance use treatment, and health insurance enrollment.

Health Home Care Coordination

Since 2012, we have participated in New York State’s Health Home initiative by offering individual-centered care coordination throughout New York City and Long Island. The Health Homes model is a unified care system designed to provide primary, acute, mental, and behavioral health services to Medicaid and Medicare-Medicaid recipients with chronic conditions. Our Care Coordinators assist enrolled Health Homes members by ensuring they receive attention from their care team (medical, mental wellness, substance abuse, and social service providers). Ultimately, the ongoing coordination of a patient’s care helps prevent emergencies, reduce hospital visits, and improve the participant’s overall health status.

Our Health Home Care Coordination process includes:

  • custom outreach and engagement strategies dependent on the individual’s needs, goals, past treatments, and preferences.
  • comprehensive assessment of the individual’s current and previous medical, mental wellness, social, legal, and housing status.
  • referrals to service providers for individuals living with complex medical conditions, severe mental illnesses, and substance use disorders.
  • assistance with Health Home member benefits, such as Medicaid applications and recertification.

Case Management

Individuals entering recovery from substance use disorders often lack routine healthcare and have accompanying social, economic and legal problems that increase their chances of relapse. Through contracts with the City of New York, we have offered intensive case management services to high-risk New Yorkers. Since 2001, our Case Managers have helped more than 19,000 clients by integrating substance abuse treatment, mental health services, primary and dental care, social services, housing, job readiness and job placement.

Case Managers provide our clients and their families with:

  • a network of mental health and recovery-based support systems.
  • referrals for food banks, clothing donations, literacy programs, housing and employment.
  • assistance with parole officers, case workers and house managers to avoid destabilization and crisis.
  • healthcare counseling to help enroll individuals, families and small businesses in Medicaid, Child Health Plus and Qualified Health Plans.
  • home visits and client meetings in neighborhood venues.

Contact a Care Coordinator today!


Assessment and Referral for Substance Use Disorder

Since 1997, we have conducted more than 800,000 assessments* for substance use disorders among welfare recipients in NYC. From that number, our team of Credentialed Alcoholism and Substance Abuse Counselors (CASACS) has helped nearly 500,000 individuals by determining their best level of care and referring them to 400 different treatment providers. Despite significant challenges such as criminal history, homelessness, mental illness, and living with HIV/AIDS, our clients have been able to achieve recovery and secure employment.

Our partnerships with healthcare agencies let us employ mobile teams to offer patients on-site substance use disorder screenings, brief interventions, and referrals for treatment when they’re most likely to be experiencing negative side effects.

*Our primary funder for substance use disorders assessment and referral services is the New York City Human Resources Administration.

Our assessment and referral for substance use process includes:

  • quick substance use disorder screenings for a slew of care settings, such as emergency departments, urgent care centers, community health, and mental health clinics, homeless shelters, single-room occupancy units, and supportive housing units.
  • brief interventions for low-to-moderate risk substance use disorders through motivational interviewing, a short-term counseling method that helps individuals change their behavior.
  • harm-reducing counseling and preventative strategies, such as overdose prevention and reversal.
  • clinical evaluation by a licensed professional for high-risk patients.
  • Substance use disorder treatment referrals to all modalities based on ASAM, OASAS, and SAMHSA placement criteria.

Health Insurance Education and Enrollment

Our In-Person Assisters and Benefit Navigators educate New Yorkers about their healthcare options and help enroll individuals, families and small businesses in Medicaid, Child Health Plus and Qualified Health Plans. Assistance is offered in English, Spanish, French, Korean and four Chinese dialects.

In-Person Assisters and Benefit Navigators specialize in:

  • community outreach, which includes partnerships with local groups and businesses.
  • educational workshops and individual consultations about health insurance requirements and resources.
  • helping clients compare plans, calculate costs in addition to subsidies and tax credits, learn about what public programs they’re eligible for, and ultimately enroll.
  • removing communication and time barriers by offering assistance in several languages during the evenings and on the weekends.

The Affordable Care Act makes health insurance available and affordable to many New Yorkers who were previously uninsured.

4 million New Yorkers have health insurance through the NY State of Health, which is the official health insurance marketplace operated by the New York State Department of Health.


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Contact Us.

Learn more about NADAP’s suite of healthcare services including case management, health insurance enrollment, substance use treatment, and more. Fill out this form and a NADAP representative will be in touch. 

7 + 9 =

“A national treasure.”

Our Health Insurance Education and Enrollment Program helped Rosemarie Bria when she had difficulty signing up for health insurance. After an unresolved three-hour phone call with an insurance company’s customer service, she called us and was successfully enrolled in just 20 minutes.

Rosemarie Bria

We’ve helped a number of New York boxers sign up for health insurance in the NY State of Health marketplace, including Otto Wallin, Swedish heavyweight and former EU European Heavyweight Champion.

Otto Wallin

Life was terribly unstructured for me. I was struggling with addiction, mental issues, homelessness, debt, and my world was so toxic. I felt like I was going around an endless cycle of dead ends. I had no direction, no hope, and the people around me didn’t know how to support me nor had the time to as most of them were facing similar battles

See Jamie's Story →

Jamal came to NADAP in 2017 after witnessing the sudden death of his mother and falling into a deep depression and heavy substance use. NADAP created an intensive care plan for Jamal which included weekly therapy sessions. And after his first few sessions, Jamal told us he’s “feeling more optimistic than ever!

See Jamal's Story →

As a result of his hard work and perseverance including overcoming homelessness, within 4 months of working with NADAP, Jordan was promoted to a management position.

See Jordan's Story →

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